Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
Yes I do favours or make exceptions for my important clients because sometimes everyone needs help because just we are human and helping is a good activity to makes relationship with other people .But if you make expections for everyone not just your important clients it makes a problem about your company.
Yes, I do. I make an exceptions for my important clients. I think If I don't do it they will be able to leave me. They can find more comfortable company for their desires.
Yes, sometimes I have an exception for my client if he/she needs another preference outside my choices.
my brother is a supplier and he always do favours for his customers which make a good relationship bet them.
Yes, I did.
This is great, thank you for this online learning materials.
although I am not a supplier I obviously favor my important customers
Yes. i Did
In my country, Iraq, many suppliers make exceptions and do favours for most customers in order to get new clients every day. I think this way can help any business to grow even faster.
I am not a supplier, but if it is the case for me I will accept some exceptions for a potential clients.
that was very clear and easy
Thank you