Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
it was very clear and helpful. I appreciate your help !!!!
Thank you :-))
In my first job we always called to customer about the order payments. Usually we asked for more time to pay an order and often we successful.
Hi, community.
Some years ago, in a tech business, our payment terms to allow an extension period of time around 60 days and the details about above story was similar. I remembered that situation.
hello everyone.
This is a common situation in my daily work.
I work as a procurement analist for one of the big food and sodas company in Colombia and I have several suppliers along the world, most it all Europe, Germani and China, so this dialoge and task and all the leasson was usefull for me.
i have never done it
nowadays i request the same extention of the payment term from the customers as it is really important for our company to protect the cash flow. otherwise this flow will affect negative and our finansial status is getting worse day by day. To avoid such a senario, our managemet is expecting from us much more savings compared to the last years. our company believe that we can save the company from this economical challenging days together. So we try to make something by taking some actions like extenting payment term, making a negotitation on the final prices, finding alternatives etc..
Yes, I do sometimes favours or I make exceptons for my customers if they really need it.
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