Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
A Step.
Yes, sometimes I make exceptions for our important clients because every business has their own tough time. Helping them out mean helping us!
My first activity 💙
Sometimes, I can make an exception for an important customer when I have to deliver cookies and the customer is very bussy.
Done for today 30/12/2024
done for today 23/12/2024
thank you.
its a good lesson
well , i did many exceptions for mt friends not for clients , because i didn’t work in company and deal with them
Yes, I did
in my work, the customers always contact us to extend their payments, and i can help them with that if was the first time for him, otherwise the request will never be accepted.
we also extend the payments if there was a payment issue from our end, that’s happened a lot.
Yes,I do.
I give Korean lessons and my studient is univercity student.That's why sometimes she doesn't have money to pay our cost of the lesson. These time I make exception for her. Because I'm univerycity student too thanks of that I can undersand her.