A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

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Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Exercise

Task 2

Exercise

Discussion

Do you ever do favours or make exceptions for important clients?

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Language level

B1 Intermediate

Answers well done!! 10/10

Yes, sometimes especially to regular customers

i am not a supplier, but i think the suppliers should to do favour or exception sometimes for important client. because every suppliers do not lose important client and client appreciate your help or exception.

I'm not a supplier, even like that, if I were, I would do it... also if my costumer is a good person

Sometimes, I deal with this kind of demand of extension in term of delivery time. It happens when a manufacturer can not meet the deadline. I think it's normal to help. But as said earlier on, that must not be the norm.

Yes, I made exceptions more than a few times, when worked. personally, I think that it is a bad behevior about other clients but sometimes some people have problem thus we can help them. when I did it, some of them appricated and I was glad because of it. But some times some of them made annoyed.

Yes I do that, I make exceptions at more than time to our clients, but some of them are really annoying and other are good with the dealing, and I also discovered one thing through it that the clients women better than men.

This issue doesn't concern me. I am not a supplier.

yes, I could do a favour for my client, if it's our old client and plus he is giving us another order :)

I have a problem with the word " our" in brithis , listening the audio, I wonder if in Brithish eglish you can pronunciate as " A "in spanish

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