Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.
Transcript
Ana: Hi! I'm Ana. Welcome to What to Say!
Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we'll practise saying the new phrases – after this.
Vanya: Yuna!
Yuna: Oh, morning!
Vanya: I've got a bit of a problem.
Yuna: What's wrong?
Vanya: Can we talk in private?
Yuna: Of course.
Yuna: Right, so, what's the matter?
Vanya: Well, I've made a mistake. A big mistake.
Yuna: OK. I'm sure we can work it out.
Vanya: It was such a silly thing to do!
Yuna: I'm getting worried now. What's going on here?
Vanya: OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something!
Yuna: Don't worry, these things happen. There's a procedure to deal with this. How much did you spend?
Vanya: It was quite expensive.
Yuna: How expensive?
Vanya: It was very expensive.
Yuna: Vanya, how expensive?
Vanya: £3,782 … and 56 pence.
Yuna: What? You spent £3,782?!
Vanya: … and 56 pence.
Yuna: What was it? Vanya?
Vanya: Just a weekend break! I just like a really nice hotel!
Yuna: OK, I see. Thanks for letting me know.
Vanya: Ah! I feel so much better now I've told you. Please don't tell Noelia.
Yuna: Oh, I'm definitely going to tell her!
Noelia: Hi!
Vanya: Hi!
Ana: Hello again! Wow, that's a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat.
What's wrong?
I've got a bit of a problem.
Could we talk in private?
What's the matter?
I've made a mistake.
I'm sure we can work it out.
Don't worry, these things happen.
Thanks for letting me know.
I feel so much better now I've told you.
Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!
I always try to help as much as I'm able to the people around me, I think it's an important thing, it helps to learn how to be more human.
I am always be helpful with my colleagues at the work , if anyone asked me a favour , l do it without hesitation even if I am busy.
some days ago, I received a parcel for my neighbor. she is not at home.
The last time I helped it was my subordinate, he was not enough good to write a report on the other hand he had to write a report. He has requested me to write a report for him. I wrote him a comprehensive and constructive report, and he was so much praised by her managers.
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I don't remember what I mention helping my colleagues, but I'm not hesitate to help my colleagues if they need help or facing difficulties at work. We always try to sort out together if we have problems and helping with each others.
I cant recall exactly because some problems are so mundane that they cant even be classified as problems more like a snag that doesn't require much sorting out at all.
When was the last time you helped someone with a problem at work?
It was when we were doing a team project and a colleague didn't know how to do an investigation and I explained to her how she could do it and that's how I managed to finish it correctly.
I typed "These" with a capital T. The answer was "these" and it counted as a mistake. It shouldn't be counted as a mistake!