Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.
Transcript
Ana: Hi! I'm Ana. Welcome to What to Say!
Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we'll practise saying the new phrases – after this.
Vanya: Yuna!
Yuna: Oh, morning!
Vanya: I've got a bit of a problem.
Yuna: What's wrong?
Vanya: Can we talk in private?
Yuna: Of course.
Yuna: Right, so, what's the matter?
Vanya: Well, I've made a mistake. A big mistake.
Yuna: OK. I'm sure we can work it out.
Vanya: It was such a silly thing to do!
Yuna: I'm getting worried now. What's going on here?
Vanya: OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something!
Yuna: Don't worry, these things happen. There's a procedure to deal with this. How much did you spend?
Vanya: It was quite expensive.
Yuna: How expensive?
Vanya: It was very expensive.
Yuna: Vanya, how expensive?
Vanya: £3,782 … and 56 pence.
Yuna: What? You spent £3,782?!
Vanya: … and 56 pence.
Yuna: What was it? Vanya?
Vanya: Just a weekend break! I just like a really nice hotel!
Yuna: OK, I see. Thanks for letting me know.
Vanya: Ah! I feel so much better now I've told you. Please don't tell Noelia.
Yuna: Oh, I'm definitely going to tell her!
Noelia: Hi!
Vanya: Hi!
Ana: Hello again! Wow, that's a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat.
What's wrong?
I've got a bit of a problem.
Could we talk in private?
What's the matter?
I've made a mistake.
I'm sure we can work it out.
Don't worry, these things happen.
Thanks for letting me know.
I feel so much better now I've told you.
Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!
I used to help my coworkers, colleagues, sisters and friends dealing with their problems by giving them some tips form my experience, and reciprocally I receive help from them and i don't hesitate a second to ask for help when I'am in a tough situation. I remember once my sister have deleted all data on her phone and she didn't have a clue how to get them back, so I suggested to install a recovery application but it didn't work, i took her to a friend who has a remarkable backgound in this field and thanks to him he fixed the problem and recovered all her important data.
The last time I helped someone with a problem was at school. One of my colleagues had a hard time planning for his studies effectively, so I told him about my studying routine, hoping that it will help him know what he was doing wrong.
Today I helped my colleague and explained her how the calculation should be done.
actually i don't work yet but i used to help my classmates at the university. I sent them what the teacher mentioned in the previous lesson. Thank to that, they could complete the assignment on time.
i don´t work yet but i help my colleagues at school with their homeworks or with classes that they missed
Well the day before yesterday when there was no network in the office available. Connecting with internet provider and our IT helpdesk helped to solve the issue.
I helped my juniors in writing proposals at work.
Well I don´t work but the last time I helped someone, it was at schoot, about a team project, we needed to do a presentation about water so I helped my classmates studying about that presentation.
Well I don´t work but the last time I helped somenone it was at school, so one teacher needed copies and i went for them to the copies store.
Well I don´t work yet but It was at school when a teacher needed a pencil, so I lend her one.