Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
I think no,because Im never worked at company with customers,an exceptions travel company.
I have got new vocabulary: cash flow, a regulation
I do make exceptions for clients when I see that they are struggling due to external factors. However, each case is evaluated individually, and I make sure to inform them that it's an exception and not the regular protocol.
Awesome ..
I'm Ahmed. I'm a pharmacist. I'm so happy because I can mention it in a comment here. I am not used to listening to podcasts in English, but now I am addicted. My goal is to get C levels in English to prepare for IELTS and to be ready for immigration. Thanks BC. I'm glad.
i like this lesson
awesome
great
Yes,to maintain our relationship with our Key customers,we would like to support them if needed.
When i worked on sells i usually deal with a few clients like this, but in my case the rules are very strict so i have to say that the order doesn't arrive on time until they make the payment.