A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

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Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Exercise

Task 2

Exercise

Discussion

Do you ever do favours or make exceptions for important clients?

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Language level

B1 Intermediate

I never made an extension with important customer because i don't work with costumers. I worked a few years like waitress and i could allow to costumer to pay another day o more later, like a favour but without oficial payment terms.

Hello, I have question about this sentence ( we've got regulations at our end) 1. That tense is use in this sentence? 2. why don't use , we going to get instead we've got

Hello theguest22

The verb 'have got' in this sentence is in the present simple; it means the same thing as 'have'. It's grammatically possible to say 'we're going to get' instead of 'we've got', but it means something different: it refers to the future and it speaks of receiving ('get') instead of having ('have got').

All the best

Kirk

The LearnEnglish Team

Thanks for yr support

In times of COVID-19 a lot of Companies will need to make exceptions. God bless us!

Yes I do. I used to make exceptions for important clients anytime they want to change a advertising schedule.

Great lesson.

Actually yes since I am working as Contract engineer, I am in poison where can I give a favor to the suppliers and sub contractors, but only those whose need a help not the lazy people.