A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

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Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Exercise

Task 2

Exercise

Discussion

Do you ever do favours or make exceptions for important clients?

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Language level

B1 Intermediate

hello there, i'll start by thanks those administrators who built this platform as my answer for that question, some time i'm doing the favours or make exceptions for important clients thanks

thank you British council for your effort . I am happy to write my first comment .

It is really strong tools for learning english. I'm very glad and grateful for your plataform.

I have never faced with such situations, but I think that if I would be a supplier and have important and permanent clients, then possibly I make an exceptions for them.

thanks britsh council for all the cours it's great

I have my own company, some of my clients are very important and it's quite common for some of them to ask for an extension of the payment terms. So, if I don't have cash flow issues I'm happy to make an exception.

Actually, yes, I do because I am a teacher and I have a good and very diligent students if these students have some accidental accidents, I might give them exceptions. As well as the people who deal with special customer, I think it is big mistake to loose him.

I am a teacher and it is very happened that I direct my students for their homework assignment but usually have not any preference or exception for anyone.

Hi, my name is Denys, and I think British Council it is the better English teacher than other programs becouse I think so

If I were in the same company, I will do exceptions for important clients

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