Do the preparation task first. Then read the text and tips and do the exercises.
Preparation
Dear Sir/Madam,
I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.
I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.
If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.
The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.
I hope you can take steps to make sure this mistake does not happen again.
Yours faithfully,
Roger Bingham
Tips
- Focus on the most important facts. Don't give unnecessary background information.
- Make sure you include:
- the reason for writing (e.g. I am writing to ...)
- what went wrong
- what you would like to happen now.
- Complaint letters are usually written in a formal style.
- Use passives to be less direct and more formal, e.g. I was served quickly.
- Use Yours faithfully to sign off if you don't know the name of the person you're writing to.
Dear Ms Thompson:
Im introduce myself, Im Danika, and Im a regular client of you restaurante because I think that is a nice place to spend a good time in family.
But in this time I'm writing to express my dismay at the service the last time that I visited your place, because the service was slow and when the food arrived, it was super cold.
I think it happened because the waitress was using all the time her cellphone, I suggest to check and regularize if is possible the use of this electronic.
Sincerely DM
No, I have never made a complaint.
Yes, I have made a complaint about bad network issue in my area. I have faced many problems due to bad internet connection. But unfortunately my complaint has not resolved yet.
Yes, I do it complaint many times ... about different services
Mobile operator, purchased item, bill for water... I`m not complaint kind of person, but from any places and people think we are monkey... :/
The results is just "Sorry", "That never had again"....
No, I had never made a complaint before.