Do the preparation task first. Then read the text and tips and do the exercises.
Preparation
Dear Sir/Madam,
I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.
I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.
If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.
The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.
I hope you can take steps to make sure this mistake does not happen again.
Yours faithfully,
Roger Bingham
Tips
- Focus on the most important facts. Don't give unnecessary background information.
- Make sure you include:
- the reason for writing (e.g. I am writing to ...)
- what went wrong
- what you would like to happen now.
- Complaint letters are usually written in a formal style.
- Use passives to be less direct and more formal, e.g. I was served quickly.
- Use Yours faithfully to sign off if you don't know the name of the person you're writing to.
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